Question 1

Is there really no long-term contract?

Accepted Answer

That’s right! We understand that no one wants to be locked into a management contract for six months or a year. That’s why we offer true month-to-month service to our Foothill Ranch property owners. If at any point you feel our services aren’t meeting your expectations, you can cancel anytime. We’re one of the only property management companies in the area to offer this kind of flexibility. Our goal is to earn your trust and business every day by delivering excellent service.

Question 2

What’s included in your 100% money-back guarantee?

Accepted Answer

We believe that choosing us means choosing peace of mind. That’s why we offer a 100% money-back guarantee during the first 60 days. If you're not completely satisfied with our services, you can walk away, and we’ll refund any fees you’ve paid. We’re proud to be one of the only property management companies in the area offering this guarantee, because we’re committed to always having your best interests in mind.

Question 3

Do you handle everything from A to Z?

Accepted Answer

Yes, we manage everything you need on a day-to-day basis. We’ve got you covered from administrative tasks to financial, legal, and even educational support. We use AppFolio, the top-rated property management software, to give you full transparency and access to all its advanced features. This means you’ll have real-time insight into your property’s performance and management activities.

Question 4

How do we determine what fair market rent is?

Accepted Answer

The most significant cost for property owners isn’t paint, carpet, or appliances—it’s the lost income from vacancies. That’s why we encourage offering a well-maintained home at a fair price to attract quality tenants faster and reduce turnover. To determine the right rent, we provide a free detailed rental valuation report, allowing you to compare your Foothill Ranch rental property with similar homes in the area. This ensures your property is competitively priced and filled quickly with long-term tenants.

Question 5

Do you handle all legal issues and evictions?

Accepted Answer

Yes, we do. Managing a property often involves being a bit of a real estate therapist—clear communication, common sense, and fairness go a long way in resolving most tenant issues. However, if challenges escalate, our experienced legal team steps in to handle evictions and other legal matters quickly and cost-effectively. Rest assured, we’re here to protect your property and ensure any legal situations are managed with professionalism and care.

Question 6

How are repairs handled?

Accepted Answer

As a tenant in California, you’re entitled to a safe and habitable property. While some repairs are more urgent than others, we ensure all are addressed promptly.
For non-urgent repairs, tenants can either call our 24/7 repair center or submit a request through the tenant portal. If the repair costs under $500, we’ll take care of it without needing to contact you. For repairs over $500—like a new appliance, water heater, or garage motor—we’ll provide the details and seek your approval before moving forward.
In case of urgent issues affecting safety or habitability, such as gas leaks, water leaks, or broken essential appliances, we act fast to resolve the problem and notify you afterward. We don’t charge for creating work orders, nor do we mark up invoices for general repairs.

Question 7

Do you have honest and reliable vendors?

Accepted Answer

Yes, we do. From painters to plumbers, landscapers to locksmiths, we work with over twenty trustworthy service providers. These small, local companies are not only reliable and fairly priced but also fully insured and warranty all their work. On average, you can expect to spend around one month’s rent per year on basic repairs, though costs may vary depending on the age, condition, and maintenance history of your property.

Frequently asked questions